Privacy Policy

Your privacy is important to us. This policy explains how GigHz ("we," "us," or "our") collects, uses, and protects your information when you use our website, AI-powered tools (including GigHz Precision AI), educational courses, consulting services, and related platforms.

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our tools, enroll in courses, or contact us. This may include:

• Name and contact information (email address, phone number)
• Professional information (medical specialty, practice details, NPI number if voluntarily provided)
• Account credentials (username, hashed password)
• Payment information (processed securely through Stripe — we never store full card numbers)
• Course progress and completion data
• Communications and feedback you send to us
• Usage data, device information, IP address, and browser type collected automatically

Information Processed by GigHz Precision AI

GigHz Precision AI is designed for de-identified clinical workflows. When you use GigHz Precision AI:

• Dictated text and report inputs are processed transiently to generate structured reports
• We do not store Protected Health Information (PHI) by default
• Reports you optionally save to your account (up to 200) are stored as user-initiated templates under your control
• All data is encrypted in transit using TLS/SSL
• AI processing is performed via encrypted API connections; raw inputs are not retained after processing

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our tools, courses, and services
• Process AI-generated reports within GigHz Precision AI
• Provide course access and track your learning progress
• Process secure payments and manage your account
• Send service updates, security alerts, and support messages
• Improve our products through aggregated, anonymized usage analytics
• Send newsletters and promotional content (only with your consent)
• Enforce our Terms of Service and prevent fraud or abuse

3. How We Share Your Information

Sister Companies: We may share your basic information (name, email, enrollment status) with our affiliated entities to provide relevant services across our network.

No Outside Sharing: We do NOT sell, rent, or share your personal information with outside companies, third-party marketers, or unaffiliated organizations.

Sensitive Information Protection: Payment details, personal communications, medical information, financial situations, and personal identifying financial information are NEVER shared outside our organization under any circumstances.

We may share information in these limited circumstances:

• With your explicit consent for specific purposes
• To comply with legal obligations, court orders, or regulatory requests
• To protect our rights, property, or safety, or the safety of our users
• With service providers who help us operate our platform (under strict confidentiality and data processing agreements)
• With AI infrastructure providers (e.g., API providers) solely for the purpose of processing your requests, subject to their privacy and security commitments

4. AI-Specific Data Practices

• No Model Training: Your inputs to GigHz Precision AI are NOT used to train or fine-tune any AI models.
• Transient Processing: Report generation inputs are processed in real time and discarded after the response is returned, unless you explicitly choose to save a report.
• Third-Party AI Providers: We use third-party large language model APIs to power AI features. These providers process data under contractual obligations that prohibit them from retaining or using your data for their own purposes.
• De-Identification Responsibility: Users are responsible for de-identifying any clinical content before input. GigHz Precision AI is designed for de-identified workflows and is not intended to receive PHI without a BAA.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• TLS/SSL encryption for all data in transit
• Encryption at rest for stored account data
• Secure payment processing via Stripe (PCI-DSS compliant)
• Access controls limited to authorized personnel
• Regular security reviews and monitoring
• Cloudflare CDN and DDoS protection

6. Your Privacy Rights

You have the right to:

• Access and review the personal information we hold about you
• Update or correct your account information at any time
• Request deletion of your account and associated data
• Opt out of marketing communications at any time
• Request a copy of your data in a portable format
• Lodge a complaint with a supervisory authority if applicable

To exercise any of these rights, contact us through our contact page. We will respond within 30 days.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

• Account data: retained while your account is active, deleted within 90 days of account closure upon request
• Saved reports in GigHz Precision AI: retained until you delete them or close your account
• Course completion records: may be retained longer to verify your achievements
• Payment records: retained as required by tax and accounting regulations

8. Cookies & Tracking

We use cookies and similar technologies to:

• Remember your preferences and keep you logged in
• Analyze website traffic and usage patterns
• Improve our content, features, and performance
• Serve relevant content based on your interactions

You can manage cookie preferences through your browser settings. Disabling cookies may affect some features.

9. Legal Compliance

We comply with applicable privacy laws and regulations, including CCPA (California Consumer Privacy Act) requirements where applicable. Our platform is open to learners of all ages. For users under 18, we strongly recommend parental guidance.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information:

Contact Page: gighz.com/contact

We will respond to your inquiry within 72 hours.

11. SMS / Text Messaging & Mobile Data

When you text our front-desk number (212) 380-6063, we collect your mobile number and message content solely to respond to your inquiry and route it to the right team. No mobile information — including your phone number and SMS opt-in/consent — will be shared with third parties or affiliates for marketing or promotional purposes, and is never sold. You may opt out any time by replying STOP; reply HELP for help. Message and data rates may apply.

GigHz LLC operates an automated text-messaging "front desk" so people can reach us by text. You join only by contacting us first — by texting our published business number, (212) 380-6063. We do not add anyone to texting from web forms, purchased lists, phone calls, or any other source.

Message frequency. Message frequency varies and depends on your interaction with us — typically only the replies within a conversation you start.

Message and data rates may apply.

Opting out. Reply STOP at any time to stop receiving messages. Reply HELP for help. You can also email us at [email protected].

We use your information only to answer your question, take your message, and follow up the way you ask (text, email, or call). For questions about this policy, contact [email protected].

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by email or by posting a notice on our website. Your continued use of our services after such changes constitutes acceptance of the updated policy.